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Office of the Assistant Secretary for Planning and Evaluation

Policy Information Center

Chapter I

The Evaluation Program in the Public Health Service

The mission of the U.S. Public Health Service (PHS) is to protect and improve the mental and physical health of the American people and to close the gaps in the health status of disadvantaged populations through a variety of activities aimed at health policy development, research, public health practice, personal health services, regulation, infrastructure development, information dissemination, education, and training. Accomplishing this mission is the task of the eight Agencies that make up PHS: the Agency for Health Care Policy and Research (AHCPR), the Agency for Toxic Substances and Disease Registry (ATSDR), the Centers for Disease Control and Prevention (CDC), the Food and Drug Administration (FDA), the Health Resources and Services Administration (HRSA), the Indian Health Service (IHS), the National Institutes of Health (NIH), and the Substance Abuse and Mental Health Services Administration (SAMHSA). The Office of the Assistant Secretary for Health (OASH) is charged with program, policy, budget, and legislative coordination for the activities of these Agencies.

The PHS Evaluation Program plays an integral role in carrying out the PHS mission by reviewing various aspects of program performance of the PHS Agencies and OASH and by identifying means of improving that performance. The three major goals of the Evaluation Program are--

These goals parallel the major audiences for PHS evaluations: (1) government decisionmakers, (2) PHS program managers, and (3) the larger public health community. For the first two groups, PHS uses ongoing program evaluation as both a philosophy and a tool to support informed decisionmaking that affects the health of the Nation. The PHS Agencies and OASH assess and provide technically reliable information on the extent to which these efforts achieve their desired results. This information is the primary tool that PHS uses to improve program performance on an ongoing basis.

For nongovernmental stakeholders, PHS has an important obligation to foster the development of (1) new knowledge about the effectiveness of public health programs and interventions and (2) evaluation tools for use by the larger public health community. The 1988 Institute of Medicine (IOM) report, "The Future of Public Health," stressed the Federal Government's important responsibility to support knowledge development and dissemination through data gathering, research, and information exchange. Evaluations conducted by PHS play a significant role in fulfilling this responsibility.

This chapter describes the PHS Evaluation Program. It provides an overview of the kinds of evaluation activities supported by the program and then describes one of the funding sources that PHS Agencies and OASH use to support these evaluations. It details PHS evaluation policies and management, including planning procedures, quality assurance, dissemination mechanisms, and use of results. The chapter concludes with a discussion of future directions for the program.

PHS Evaluation Activities The evaluation activities sponsored by PHS and described in this report assess program performance (efficiency, effectiveness, responsiveness); analyze results based on those assessments; and use the resulting information in policymaking and program management. These activities are diverse and include the full spectrum of evaluation methodologies developed over the last quarter century. The classification of PHS evaluation activities presented in figure 1 summarizes that diversity.

PHS evaluation projects typically fall into a combination of these categories. For example, comprehensive PHS evaluations generally examine both process and outcome or impact. Knowing only whether goals and objectives are achieved is insufficient without also knowing how well the program was implemented and whether its goals and objectives were appropriate in the first place. Similarly, evaluation feasibility and design activities generally represent the crucial first phase of major PHS process and outcome/impact evaluations.

Evaluation Funding Funding for the PHS Evaluation Program is largely provided by a 1 percent evaluation set-aside legislative authority in Section 241 of the Public Health Service Act (42 U.S.C. \xa4 238j). This authority was established in 1970 when Congress amended the Act to permit the Secretary of Health and Human Services to use up to 1 percent of appropriated funds to evaluate authorized programs.[1] Amounts available from the 1 percent set-aside authority are determined annually and are subject to certain exclusions, such as program management and block grant funds, and deductions for health surveys and special evaluation projects. The remaining set-aside funds are distributed among the PHS Agencies and OASH for use under guidelines developed annually by the Assistant Secretary for Health.

Table 1 shows the set-aside evaluation funds used over the past 4 years by the PHS Agencies and OASH.[2] In addition to the set-aside, PHS Agencies support evaluation activities with appropriated program funds. Since other funds are used for demonstrations, health services research, or program developments that meet the general description of program evaluation, the total PHS funds used to evaluate its programs exceed the amount indicated in table 1.

Although the $25.5 million in FY 1994 set-aside funds used for evaluation amounted to only about one-tenth of 1 percent of the total PHS Agency appropriations for that year ($21.5 billion) and two-tenths of 1 percent of the funds applicable to the set-aside program, the PHS Evaluation Program provides a vital resource for program monitoring and improvement.

Evaluation Policy and Management The policies and management of the PHS Evaluation Program, carried out on a regular basis by the PHS Agencies and coordinated by OASH, involve five basic functions:

  1. Evaluation planning to establish priorities and coordinate development of new evaluations;

  2. Quality assurance to maintain the standards of evaluation projects;

  3. Project management and tracking;

  4. Dissemination of evaluation results to program managers and other appropriate audiences; and

  5. Application of these results for program improvement.

These functions are described below in general terms. Additional information on individual Agency and OASH evaluation programs is included in chapter III.

1. Evaluation Planning Evaluation planning is conducted annually in concert with program planning, legislative development, and budgeting cycles. Before the start of each fiscal year, evaluation guidance is issued by the Assistant Secretary for Health (ASH) to signal the priority PHS program and policy areas for evaluation. Typically, they include new programs, those undergoing major change, those that are candidates for reauthorization, and those for which key budget decisions are anticipated. In addition, emphasis has been given to evaluations that support strategic planning goals and objectives; evaluation syntheses that address program areas currently under review by both Congress and the Department; and evaluations that cut across PHS Agencies and have broad implications for program or policy change. In FY 1995, a new element was introduced into the PHS evaluation planning process: a panel of experts from universities and private research centers offered consultation before the development of the PHS guidance for FY 1996.

In response to the ASH guidance, each PHS Agency submits a plan of its evaluation strategies and proposed projects for the immediate and subsequent fiscal years. Sharing information allows the Agencies to learn about evaluation proposals being considered throughout PHS, promotes PHS-wide coordination, and avoids duplicative efforts. The evaluation planning process also facilitates coordination with Agencies outside PHS, such as the Departments of Agriculture, Education, and Justice.

2. Quality Assurance Most evaluation projects are developed at the program level, and the initial review is conducted by a committee of Agency-level policy and planning staff members. Before a project is approved, it is reviewed for technical quality, generally by a second committee of staff who are skilled in evaluation methodology. Technical review committees follow a set of criteria for quality evaluation practice established by each Agency. Some PHS Agencies also have external evaluation review committees composed of evaluation researchers and policy experts from universities and research centers. More details on the quality assurance procedures for the various Agencies and OASH are presented in chapter III.

3. Project Management and Tracking A computer database, the PHS Evaluation Management System (PHS-EMS), has been operating since 1992 for managing information on evaluations and policy research studies. Information is continuously entered into the database, based on reports from PHS Agencies, and it is used to produce reports that track the progress of evaluations under way or to locate information about recently completed evaluations. In FY 1996, a component will be added to allow Agency evaluation staff remote computer access to the database. This database system is also coordinated with the HHS Policy Information Center (PIC)--the departmental evaluation database and library maintained by the Office of the Assistant Secretary for Planning and Evaluation. Updated records on PHS evaluations and the final reports on completed evaluations are regularly transferred to the PIC. As an information database and library resource, the PIC contains nearly 6,000 completed, ongoing, and planned evaluation and policy research studies conducted by the Department, including key studies completed outside the Department by the General Accounting Office (GAO) and private foundations.

4. Dissemination Typically, the results of PHS evaluations are disseminated through targeted distribution of final reports, articles in refereed journals, and presentations at professional meetings and conferences. Although the major responsibility for disseminating results lies with the PHS Agencies, departmentwide efforts are under way to expand dissemination to the public health community. Abstracts of all studies maintained in the PIC database are now accessible to the public health community through the Department's World Wide Web server (http://www.hhs.gov) on the Internet. The preparation of this report is another effort to expand dissemination of results; the report will be distributed widely to State and local public health agencies, schools of public health and other university health programs, and private foundations. Finally, a number of evaluation syntheses are being developed to enhance the accessibility of results from multiple evaluations that address similar issues.

5. Application PHS evaluations are generally used directly by program managers to improve program operations and efficiency. In addition, in accordance with a 1993 GAO recommendation (see Publication No. GAO/PEMD-93-13), more evaluation focus will be directed to outcome/impact evaluations that can be applied by Congress and others for program planning, budgeting, and legislative action. This shift is also consistent with implementation of the Government Performance and Results Act (GPRA) and the National Performance Review (NPR), which seek to improve the efficiency and effectiveness of Federal Government programs and the services provided to customers of those programs and directly to citizens.

NPR stresses the importance of consumer satisfaction surveys (two of which are described in chapter II) and performance measures as tools for improving Government programs. Performance measures have been a cornerstone of the total quality management (TQM) movement in business and industry, where production outputs and quality outcomes can often be readily defined. Likewise, NPR has challenged PHS program managers to examine their outputs and outcomes and to conduct studies that would establish valid and reliable indicators of program performance.

While NPR has greatly influenced Federal Agencies to begin developing performance measures, it is GPRA that will link performance measures to the Federal Government's annual planning and budgeting process. The ultimate goal of GPRA is to move Federal Agencies toward performance budgeting. Performance budgets will provide Agencies with information on the direct relationship between program spending and expected results, and the anticipated effects of varying spending levels on results. As for the PHS Evaluation Program, the goal of having performance measures in place by FY 1999 will require a substantial investment of evaluation resources and will consequently change the nature and use of these evaluations.

Future Directions in Evaluation In addition to NPR and GPRA, PHS must be responsive to public health issues of the future. Public health has an opportunity to change the American health care system, shifting its focus toward protecting and improving health. This opportunity to reinvent public health is the theme of the PHS Strategic Plan for FY 1995. The plan centers on the following three goals, which PHS, working with the public health community, will pursue:

As the following pages detail, PHS leadership envisions these three goals as guiding future priorities of the Evaluation Program.

1. Shift from personal care to population-based services The PHS FY 1995 Strategic Plan focuses on strengthening the public health infrastructure of the Federal Government, tribal governments, States, and communities to identify and address high-priority health problems for their populations and to do so in a way that focuses on the outcomes of their activities. PHS intends to provide the States with more flexible funding by consolidating several categorical programs into Performance Partnership Grants (PPGs). Partnerships are proposed in six program areas--mental health, substance abuse, immunizations, infectious disease, chronic disease, and prevention. These grants would be based on the premise that giving the States greater flexibility to develop and manage programs in exchange for increased accountability for results will encourage more effective use of Federal funds to address national public health objectives, such as those developed for Healthy People 2000. The success of PPGs with the States depends on knowing what the grant funds can achieve (goals), whether the results over time can be known (measures), and how performance can be rewarded (incentives). Program goals, to be specified in legislation, would lay out national objectives for each grant. Performance measures would quantify national and State progress toward the goals. The measures must be results oriented, measuring success based on program outputs and health outcomes developed mutually by PHS Agencies and the States. Performance incentives would be an integral part of the individual contracts between the States and the relevant PHS Agency, including specific performance targets and timeframes for achieving them. The incentives might, for example, be to extend greater flexibility to States that meet their performance targets.

The PHS Evaluation Program will play an important role in each performance partnership, from the development of the performance measures to the collection and analysis of indicator data. PHS Agencies will work with the States to select the measures, design data collection strategies, and develop analytic models for interpreting results relative to performance targets. The States will be able to use grant funds to develop integrated information systems for managing programs and measuring performance.

2. Public health partnership with managed care The managed care revolution has the potential to establish the foundation for a full partnership between public health and the personal care system on behalf of the health of defined populations. With payments based on annual premiums, managed care creates financial incentives that reward health plans for having healthy clients. Potentially, this incentive could encourage health plans to make sure that their enrollees take advantage of cost-effective preventive services. It also encourages plans to work with and support the efforts of public health agencies and community organizations, which can prevent unnecessary disease and health care costs through communitywide interventions. Realizing the benefits of organized systems of care, however, requires a strong system of performance monitoring to ensure that health plans are living up to their commitments and taking responsibility for improving the health of enrolled populations.

In the next few years, PHS Agencies will examine the impact of managed care on public health systems. First, Medicaid Waiver (Section 1115) demonstrations in five States will be evaluated to determine the extent to which those eligible have participated and the effects of the program on the care participants receive. Particular attention will be given to access and quality issues for special populations, such as American Indians and Native Alaskans, children with special health care needs, people in underserved areas, substance abusers, and the chronically mentally ill. The effects on costs to providers, especially the extent to which cost neutrality is achieved, will also be studied.

Many academic health centers (AHCs) have been particularly affected by the managed care revolution. PHS will analyze the changes in the capacity of AHCs resulting from the fiscal impact of competitive health insurance and Medicaid managed care plans. The impact of these organizational changes on medical education, biomedical research, advances in medical technology, access to tertiary care, and the provision of services to indigent populations will be assessed.

In the future, PHS will also support health services research in the areas of quality measurement and consumer choice. These studies will provide valuable preliminary information to managed care organizations and other providers as they develop their quality measurement tools. PHS evaluations are already under way at AHCPR to examine clinical practice guidelines and assess how well they can be incorporated into managed care operations. AHCPR will also assess alternative educational methods for disseminating the guidelines and review criteria for changing the practice behavior of providers.

3. Leadership in the National Information Infrastructure The National Information Infrastructure (NII) refers to the web of electronically accessible information resources available to Americans. The NII holds potential for rapid and vastly enhanced interactive information flow. Multi-user list server technologies will allow infor-mation that is sent to a single location to go to all entities on the list. Electronic bulletin boards and multiple-recipient electronic mail (e-mail) are revolutionizing the way information is dis-seminated and the ability to have followup communication and dialogue. More and more communities or their critical components are becoming part of local and wide-area health information networks, often called community health information networks. These networks can ease transmission of and access to consumer health information.

The Federal Government has played a major role in the production and dissemination of health information to consumers, but its role in evaluating that information is limited. It monitors effective dissemination, including who receives the information, how it is used (particularly by specific population segments), and what behavior changes are associated with it. For example, research has been conducted to determine how target consumers become aware of, receive, accept, and use disseminated information. The test of effective use is the extent to which target audiences become more informed, make decisions, or change behavior patterns and attain better health as a result of using the disseminated information. The Federal Government also helps determine whether consumer health information improves patient satisfaction, care, outcome, and overall quality of life. PHS, particularly, should be measuring the effect of consumer health information on such traditional aspects of public health as maternal and child health, childhood immunization, prevention and control of communicable diseases, and environmental health problems. The issue of maintaining or validating the quality and integrity of health information is also a serious concern in a digital information marketplace. The Government's role in ensuring that the content of such health information (either publicly or privately generated) remains scientifically sound needs to be defined.

In addition to evaluating the consumer health information dimension of NII, the PHS Evaluation Program will examine the role of population-based health information systems in achieving public health objectives. A strong consensus about the features of a public health/personal health care information network is emerging among major stakeholders. At the Federal level, most legislative bills envision a public/private partnership in which the private sector owns and operates the bulk of the system and the Federal Government establishes the overall policy framework, including national uniform standards for reporting and electronic exchange of data; unique identifiers for individuals, health plans, and providers; and strong privacy and security protections. This type of NII health information system could simplify administration and enhance the usefulness of information in several ways. It could create a standardized clinical vocabulary and coding structure for health information. It could ensure a secure environment for the transmission and exchange of health information. It could allow information routinely collected in health care service delivery and payment to be used for other health-related purposes, such as promoting access and quality of care, achieving public health objectives, and advancing medical research.

As a major goal of the PHS FY 1995 Strategic Plan, the PHS Agencies will develop integrated information systems that protect privacy; reduce reporting burdens; and provide participants in both the public and personal health care systems with the information they need to define health problems, assess performance, ensure quality, support decisionmaking, and take timely action to protect and improve health. To support this goal, the PHS Evaluation Program will examine PHS programs and policies that help State and local communities develop their information systems serving both public health and medical providers. One current OASH project is developing indicators that communities can use to assess performance of the health care system and foster a closer collaboration between the public health and personal health care systems to achieve public health goals.

An assessment of national, State, and local health data systems is also essential to identify optimal processes for developing performance measures for the public and personal health care systems, in the framework of Federal-State partnerships designed to achieve public health objectives. PHS will be reviewing and evaluating past efforts, current issues, and future opportunities for partnerships with the States to conduct health surveys that collect data for planning, policy development, research, and other purposes. Evaluation information is needed on the successes and failures of past PHS data collection efforts with the States to aid discussions about strategies for future partnerships in this area.